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Uplifter Help Centre

Hi there. How can we help you today?

Whether you run an association, a club or an event, or you're registering your family, we're here to help you get the most out of Uplifter.

Three ways to get help

Start with UplifterAssist. It's the fastest, and if it can't help, it opens a ticket for an agent.

Fastest · Recommended

Ask UplifterAssist

Get an answer right away from our full library of help articles, with a link to the steps.

  • Payments, registrations, memberships, events and reports
  • Can't solve it? It opens a ticket and an agent replies during business hours
24/7InstantEN / FR
Start a chat

Submit a support request

For anything our team needs to look into on your account: a refund, an error, an access change or a setup request.

Reply by email Within 1 business day
Submit a request

Call us

Talk to our team. Voicemail is open 24/7, and we reply by the next business day.

  • Mon-Fri 08:00-17:00; Sat 06:00-14:00 (BC time)

Sign in to see our phone number.

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Prefer to read? Browse the help articles

Step-by-step guides for every Uplifter platform.

Get started

Start HereFind your platform and who to contact New User GuidesMembers, club and association admins Client GuidesGuides for our partner organizations Recent NewsReleases and platform changes

Browse by platform

Club 1.0Clubs and associations Club 2.0Clubs and training facilities EnterpriseAssociations and federations
HQComing soon

Have these ready

Your organization's name, the email on your account, and the error code if checkout showed one (like CD-104).

Who to contact

Membership approvals and fees are set by your club or association. Uplifter helps with the platform itself.

Never share card details

Uplifter will never ask for your full card number or security code by chat, email or phone.